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drommecph.com is operated by:

Drømme Copenhagen 
Tomsgårdsvej 78
DK-2400 København NV 

Denmark

Tel.: +45 50 88 88 91

E-mail: hello@drommecph.com

CVR-nr.: 40837736

Drømme Copenhagen’s general terms and conditions are valid for any and every sale and delivery from Drømme Copenhagen unless a written agreement has been entered into by you and Drømme Copenhagen regarding a specific purchase or delivery, or unless the terms and conditions are contrary to given consumer regulations.

When you shop at drommecph.com the transaction will be subject to general Danish legislation regarding purchase and contract law, including consumer sales. As a consumer, you are protected by current legislation, primarily those concerning the sale of goods and consumer contracts.

Drømme Copenhagen will not keep an actual copy of the agreement between you and drommecph.com but will keep a digital copy of the details of the agreement. You are therefore required to keep your own proof of trade with drommecph.com. Your delivery will contain an invoice, which will act as proof of your purchase. You will be required to provide this document in case of any complaints, refunds, or possible replacement of goods.

RISK AND RESPONSIBILITY

Once you’ve received the product it is your responsibility. The responsibility will pass to Drømme Copenhagen when we receive your parcel. Drømme Copenhagen will not be held accountable for issues or events that fall outside the scope of Danish legislation. Any disagreement between yourself and Drømme Copenhagen will be settled according to Danish law in the City Court of Copenhagen.

FILLING A COMPLAINT

If you wish to complain about a product purchased at drommecph.com  you are, as our customer, always welcome to contact our customer service at hello@drommecph.com. Drømme Copenhagen’s customer service can both be contacted by e-mail and phone. Our contact information can be found here.

 

KONKURRENCE OG FORBRUGERSTYRELSEN, CENTER FOR KLAGELØSNING

If we fail to find a satisfactory solution, you can, if the conditions are met, file a complaint to Konkurrence- og Forbrugerstyrelsen, Center for Klageløsning. You can complain to Konkurrence- og Forbrugerstyrelsen, Center for Klageløsning by forwarding your complaint to the address Carl Jacobsen Vej 35, 2500 Valby, or via www.forbrug.dk.

 

EU KOMMISSIONENS ONLINE KLAGEPORTAL

If you are a consumer residing in another EU country than Denmark, you can use the European Commission’s online complaint portal. You can lodge a complaint by using the following link: http://ec.europa.eu/odr. In the filing of a complaint with the European Commission’s online complaint portal, please state our e-mail address, which is: hello@drommecph.com

 

FORBRUGERKLAGENÆVNET**

If we do not reach a joint solution through Konkurrence- og Forbrugerstyrelsen, Center for Klageløsning you can complain to Forbrugerklagenævnet through the following link: https://minsag.forbrug.dk/fkvweb/checkcomplaintstart.Aspx 

**From February 17th 2020 all complaints through Center for Klageløsning as well as Forbrugerklagenævnet are transferred to Klageportalen for Nævnenes Hus. Henceforth, complaints about a product or service must be submitted to Nævnenes Hus, Toldboden 2, 8800 Viborg or via https://kpo.naevneneshus.dk.

Have you filed a complaint through https://minsag.forbrug.dk/ before February 17th 2020, your case will automatically transfer to Klageportalen for Nævnenes Hus.